Virtual Reception is Kisor's always-on answering layer—a team of conversational AI agents that field every inbound inquiry and initiate every outbound follow-up on your behalf. It is the front door to your phone lines, staffed with the same composure at 2pm on a busy Saturday as at 2am on a holiday.

What it does

Every incoming conversation is greeted, understood, and handled in natural language. Agents qualify the caller, resolve questions from your own knowledge base, route the exchange to sales, service, or parts, and—when the moment is right—reserve an appointment directly on your calendar. If a conversation can't be connected to a person, the module re-engages automatically, so nothing is left waiting on hold or lost to voicemail.

Outbound works the same way. The agents place calls for you—re-engaging fresh prospects within seconds of an inquiry, following up on unsold opportunities, and confirming upcoming visits—always inside your hours of operation and compliant calling windows.

How it works

Connect your own voice provider—Vapi or Retell—with a secure key, and Kisor becomes the intelligence and system of record around it. Calls place on, and bill to, your own account, while every exchange is normalized into a single, clean data model. Configure each agent's persona, tone, and guardrails with no code, then load a knowledge base of your hours, financing terms, policies, and inventory so responses are accurate every time.

Capabilities at a glance

• Inbound coverage around the clock, through peak demand and after hours

• Outbound re-engagement, unsold follow-up, and confirmation sequences

• Natural-language qualification with intelligent routing across departments

• Appointment reservation mid-conversation, synced to one shared calendar

• Knowledge-grounded answers drawn from your policies, pricing, and inventory

• Provider-agnostic voice—connect Vapi or Retell with zero lock-in

• Automatic recovery when an inquiry goes unanswered

Built for automotive

Virtual Reception speaks your business from day one—test drives and service visits, trade-ins and recalls, sales, service, and parts. It understands the cadence of the showroom and the service drive, and it scales cleanly from a single rooftop to an entire dealer group.

Compliant by design

Outbound activity is governed automatically. TCPA calling windows are enforced by the contact's time zone, Do-Not-Call numbers are suppressed ahead of every attempt, and consent is tracked on every record. Sensitive actions are written to an append-only audit log, giving compliance teams a defensible trail.

What leadership sees

Because every exchange is captured, transcribed, and scored, Virtual Reception does more than answer the phone—it builds a complete, measurable record of your demand. Leaders gain full visibility into volume, response times, and outcomes, and every interaction flows straight into the CRM, scheduling, and analytics that make up the rest of the platform.

"Coverage that never clocks out—every inquiry fielded, qualified, and either resolved or booked, at any hour."